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Terms & Conditions

Check all the conditions of EBEP Express | EbepExpress | | Everything you need to know about the terms, conditions and privacy of our clients




THE SENDER is the person or entity that, subject to these conditions, delivers to EBEP Express , hereinafter, THE COMPANY, a shipment for transport, and acknowledges that it is the owner of the same, or, if not, acknowledges who acts as representative or authorized agent of the owner or whoever has rights over him, and, in any case, accepts the terms and conditions of this contract on his own behalf.

THE COMPANY is the company whose company name and other data appear in this document, which accepts the shipment in accordance with the Conditions to give effect to the destination, being able to subcontract the execution of all or any part of this contract and, Consequently, other transport companies, agents or collaborators can use it for such execution, which, in turn, can also subcontract to other entities or people to achieve the agreed purpose.

These Conditions are applicable to all shipments made by the SENDER, provided that no special conditions have been agreed in writing, signed by both parties, to modify or expand what is agreed in this document.


For the purposes of this contract, "shipment" is understood to be the object or objects susceptible of transfer, sent under the same proof of national collection, which are not unacceptable or prohibited according to this clause, delivered by THE SENDER to THE COMPANY for its transport and delivery to the address indicated as the destination.


In relation to the shipment, THE SENDER assumes the following fundamental obligations: a) to state completely and precisely the description and details of the shipment; b) pack and prepare the shipment according to its own nature and circumstances, allowing safe transport and handling; and c) state, where appropriate, the correct declared value. Likewise, it declares under its responsibility that: a) the shipment is not an object of those declared unacceptable or prohibited in accordance with section 2.2.1 of this clause and b) the remission of the shipment respects all applicable laws, rules or regulations and, therefore Therefore, it is not illegal for THE COMPANY to proceed with the shipment.


The following are unacceptable or prohibited objects: cash, firearms, explosives, radioactive materials, drugs, narcotic drugs or psychotropic substances, products subject to a reserve regime, dangerous goods, combustible materials and, in general, any other subject to restriction by current regulations for any mode of transport.

EBEP Express reserves at all times the right to accept a shipment and consequently to provide a service, both because its content seems anomalous, and because of the strange circumstances of the order. The delivery / collection of shipments whose content is contrary to the moral law or good customs, or of illicit traffic, is prohibited, incurring the client in the corresponding responsibilities, and being EBEP Express totally exonerated of the same.

For those cases in which the legal nature of the client's activity contemplates that the characteristics of the shipment correspond to unacceptable or prohibited objects, the transport conditions must be reflected in a particular way in a contract applicable for this purpose.

In the event that THE SENDER delivers an unacceptable or prohibited shipment to THE COMPANY, it undertakes to indemnify it for the damages it suffers, as well as to respond to THE COMPANY for the sanctions and expenses that it must face, having to pay or reimburse THE SENDER, as the case may be, the amounts of the fines and other monetary penalties imposed on THE COMPANY, as well as the fees of lawyers and attorneys incurred and all legal costs.


Jewelry, watches, antiques, works of art, stamps, precious metals, ingots and the like, precious stones, diamonds and industrial coals, bearer securities, traveller's checks, restaurant tickets, gift cards, gasoline checks and / or Hotel, lottery, and valuables in general can be transported through the MRW network, respecting legal limitations, provided that THE SENDER contracts the additional insurance offered (option not available for online contracting). If the transport had been carried out without contracting such insurance, the COMPANY's liability will be limited to that established with general CHARACTER in Condition 4.1 below (approximately € 6 per kilogram transported), as long as the shipment could be transported legally. Otherwise the shipment will be considered unacceptable and the provisions of the last paragraph of Condition 2.2 above will apply.


The SENDER, in relation to the safety regulations in the transport of shipments by air: a) declares and guarantees that in the shipment there are no prohibited articles included in the current version of section 6. of the Annex to Regulation (EU) No. 185/2010 of the Commission, of March 4, 2010 (explosive and incendiary devices); and b) agrees that the shipment may be retained, subjected to controls and its contents examined for security reasons, which may include inspection by means of X-rays, simulation cameras, manual controls or other technical or biosensory measures.


EBEP Express does not deliver to PO Boxes. Possible areas excluded in the distribution or with restricted distribution (Check availability in EBEP Express).



With the sole purpose that THE COMPANY can provide a correct and safe provision of its services, THE COMPANY has the right to:

  • Inspect the shipment at any time, including opening and examining its content, unless the nature or type of shipment is prohibited by applicable law. To this end, THE SENDER must prepare the shipment in such a way that it can be opened and closed safely.

  • Do not accept any shipment that does not adequately respond to what is guaranteed by THE SENDER in clause 2. above and, especially, objects declared unacceptable or prohibited and those that have been undervalued for customs purposes.

  • Transport the shipment by any route, itinerary, procedure or means of transport that in the opinion of THE COMPANY are the most appropriate to carry out the transport and / or deliver the shipment.

  • Failure to deliver the shipment and retain it when the provision of the service must be collected at destination until THE COMPANY has been satisfied with all amounts owed for transport, customs duties, storage, taxes and any other charge or tax derived. of the dispatch of the shipment in accordance with this contract. THE SENDER will be responsible for the payment of all amounts accrued, including return shipping costs, in the event that payment is denied at destination.

  • Exercise the legally recognized right of retention.


Unless it has been expressly agreed that the provision of the service must be charged at destination (Postage due service), THE SENDER will pay in advance the price indicated in the current rates, which already includes TAXes except in the cases of customs expenses and additional management.

In online contracting, the service cannot be contracted with postage due and payment must be made by credit or debit card, or in cash at the time of collection of the package.


The price of the service is calculated according to the weight of the package and / or distance to the destination. If the SENDER has indicated a wrong weight or other data (and in any case in the online contract), THE COMPANY may invoice the additional amount resulting from the correct weight and / or distance. In the event of a noticeable excess weight, the shipment may be held at the carrier's office until the sender has paid the difference.


For shipments contracted online, the SENDER must contact the COMPANY that was communicated to him when contracting the service in order to specify the collection time if the one specified in the confirmation is not adequate. In case of absence of the SENDER at the time agreed with the franchise, he will be charged the price of a journey from the franchise to the collection address.

In the event that the RECIPIENT of the shipment cannot pick up his shipment at the franchise, he must authorize another person and for this it is necessary to sign the authorization available for that purpose.


EBEP Express will not assume any responsibility, nor will it be obliged to provide the service, in the event that the user, by mistake or for any other circumstance, ignoring this warning, enters one of such postal addresses as the place of collection or shipping destination.

3.5. CUSTOMS MANAGEMENT: Non-Peninsular Transit.


Customs Management Procedure Single Customs Document (DUA)

In accordance with the resolution of 09/01/2017 of the Customs and Special Taxes Department of the State Tax Administration Agency. Shipments, export origin / destination Canary Islands, may be subject to the DUA, see the requirements to exempt the payment of the same



In the event that in its land transportation the shipment suffers any damage or loss attributable to THE COMPANY or to the companies that have to effectively carry out the transport, the liability of THE COMPANY may not exceed one third of the Public Indicator of Multiple Effects ( IPREM) / day for each kilogram of gross weight of the damaged or lost shipment (approximately 6 euros, subject to variations in the IPREM), unless the Customer has insured the merchandise with any of the optional insurance available, that the liability limit of THE COMPANY will be based on the coverage of the contracted policy.

In the case of multimodal transport, the limits of liability established in the regulations corresponding to the mode of transport in which the damage or loss has occurred will be applicable. When the phase of the journey in which the damage or loss occurred cannot be determined, the limits corresponding to land transport will apply.


When the actual value of the shipment at the time and place in which THE COMPANY received it is less than the amount resulting from applying the liability limits of the previous sections, as the case may be, the compensation will be adjusted to said actual value, which is not It includes the commercial utility or the special value of the shipment that it has for THE SENDER or for a third party.

4.2. DELAY

In case of delay in the delivery of the shipment, the limit of responsibility will be the price of the transport. However, THE SENDER may choose, at its discretion, between receiving compensation or making a new shipment of the same characteristics - in terms of its nature, dimensions and weight - free of charge. THE COMPANY may establish the additional compensation it deems appropriate (coupons for free shipping, for example).


THE COMPANY shall not be liable for indirect damage or loss of profit that THE SENDER, the recipient or a third party may suffer, which includes, but is not limited to, the loss of income, image, benefits, interests, clients , contracts, business opportunities and markets.

THE COMPANY will not be liable in the following cases:

  • Force majeure, fortuitous event and for any action or omission that is beyond its control (such as strikes, labor disputes, civil disturbances, military acts, terrorist acts and other similar circumstances).

  • Damage or loss derived from the nature or vice of the shipment and the alterations in any kind of recording.

  • Breach by THE SENDER of these general conditions, especially clause 2 above. Specifically, THE COMPANY will not be liable for damages or losses suffered by the shipment as a result of poor packaging of the same, the performance of which corresponds to THE SENDER in accordance with section b) of clause 2.1 of this document.

  • Shipments transported by air, sea or with customs control that may suffer delays for reasons beyond THE COMPANY's control.

  • When the damage or loss of the shipment is attributable to the companies contracted by THE COMPANY to effectively carry out the transport, it will assume responsibility as established in this contract, without prejudice to its right to claim against said third party who is effectively responsible for the damage or lost. Consequently, said effective responsible will be protected with respect to THE SENDER in the same way and with the same limits of responsibility established in this contract.


The shipment will be delivered to the address indicated as the destination. It will be understood to have been carried out when the capable person who is at said address accepts to collect the shipment, whether or not it is the recipient that appears on the collection delivery note. Whenever requested by THE SENDER, THE COMPANY will provide the delivery information by means of a communication of the name of the recipient of the shipment and the data of the date and time of delivery. THE SENDER accepts as proof of delivery of the shipment the signature by the receiver consigned either in a copy of this document or in a mobile terminal, proof of which you can request a copy. Merchandise will not be delivered to persons under 18 years of age, especially if it is alcoholic beverages.

It is necessary to show the DNI, original passport, residence permit or similar when collecting shipments at the carrier's office. Shipments will only be delivered to other people when, after identifying themselves, they provide a photocopy of the recipient's ID, passport or similar and the corresponding authorization duly signed.


When the shipment is refused at destination or, for any other cause that is beyond the control of THE COMPANY or the companies that effectively carry out the transport, the delivery of the shipment cannot be made, THE COMPANY, as soon as possible, will communicate to THE SENDER the circumstances that prevent delivery. In this case, THE SENDER must reply in writing to that, within a maximum period of fifteen days, from the receipt of the aforementioned communication, if he wants to recover the shipment or if he prefers that it be sent to another destination. After the aforementioned period has elapsed without THE SENDER having exercised his right, the shipment will be treated in accordance with what is established by the applicable legal regulation depending on the nature and type of shipment. In any case, the SENDER will be responsible, in addition to the payment of the corresponding additional fee, the payment of the expenses and costs incurred.


In the event that the SENDER wishes to cancel his shipment, he must contact us. If the package has already been collected, it will be held at the carrier's office until the SENDER picks it up, or you may request the company to transport it to your home, with payment of the corresponding shipping costs.

Refund of the price: if the payment has been made by credit card, the refund will take place after 5-7 business days, by crediting the card.


THE SENDER is obliged to provide, prior to the acceptance of the shipment, all the documentation and information related to it that is necessary for carrying out the transport and, where appropriate, all those procedures entrusted to THE COMPANY to carry out before delivery in destination. It is not obliged to examine or verify whether the aforementioned documentation and information is accurate or sufficient. THE SENDER undertakes to indemnify THE COMPANY for any damage, penalty, expense or cost that it may incur due to the absence, insufficiency or irregularity of such documents or information.


In the event that the shipment in land transport had suffered damage or loss and these were manifest, THE RECIPIENT must notify THE COMPANY or its assistants in writing at the time of delivery of the shipment at destination. If they are not manifest, reservations must be made within the following 7 calendar days of delivery. In case of delay, written reservations must be made within 21 days from the day following delivery of the shipment to the RECIPIENT. No claim made outside the aforementioned deadlines or when THE SENDER has not previously complied with the obligations imposed by this contract. The general limitation period for actions derived from the land transportation contract is one year.


This contract will be governed by Spanish Law. To deal with any controversy that may arise in relation to this contract, the parties, expressly waiving any other dispute resolution procedure that may correspond to them, submit to the Courts and Tribunals of Justice that are competent in accordance with the provisions of the current Spanish standard that is applicable.





This website is operated by EBEP Express | EbepEx | . Throughout the site, the terms "we", "us" and "our" refer to EBEP Express | EbepEx | EBEP Express | EbepEx | offers this website, including all the information, tools and services available to you on this site, the user is conditioned to the acceptance of all the terms, conditions, policies and notifications established here.

By visiting our site and / or purchasing something from us, you participate in our "Service" and agree to the following terms and conditions ("Terms of Service", "Terms"), including all additional terms and conditions and policies to which referenced herein and / or available via hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, providers, clients, merchants, and / or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you are accepting the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the updated version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform, which allows us to sell our products and services to you.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit worms, viruses or any code of a destructive nature.

Breach or violation of any of these Terms will result in the immediate termination of your Services.



We reserve the right to refuse the provision of service to anyone, for any reason and at any time.

You understand that your content (not including your credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to adjust or adapt to technical requirements for connection of networks or devices. Credit card information is always encrypted during transfer over the networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, usp of the Service, or access to the Service or any contact on the website through which the service is provided, without the express permission of written from us.

The titles used in this agreement are included for convenience only and do not limit or affect these Terms.



We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for decision-making without first consulting more accurate, complete, or timely information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuity of the Service.


- PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and be subject to return or exchange according to our return policy only.

We have made an effort to display the colors and images of our products, in the store, with the highest possible color accuracy. We cannot guarantee that your computer monitor will display colors accurately.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.

We do not guarantee that the quality of the products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address.

In the event that we make a change or cancel an order, we may attempt to notify you by contacting us via email and / or billing address / phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate information on the purchase and account used for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.

For more details, please review our Returns Policy.



We may provide you with access to third-party tools that we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to these types of tools "as is" and "as available" without warranties, representations or conditions of any kind and without any endorsement. We will not have any responsibility derived from or related to your use of tools provided by third parties.

Any use you make of the optional tools offered through the site is at your own risk and discretion and you must ensure that you are familiar with and approve of the terms under which these tools are provided by the third party provider (s).

It is also possible that, in the future, we will offer you new services and / or features through the website (including the launch of new tools and resources). These new features and / or services will also be subject to these Terms of Service.



Certain content, products and services available via our Service may include material from third parties.

Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating content or accuracy, and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any third party materials, products or services.

We are not responsible for any damage or damage related to the acquisition or use of goods, services, resources, content, or any other transaction made in connection with third party websites. Please carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.



If, at our request, you send certain specific submissions (for example, participation in contests) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, either online, by email, by post. , or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or use by any means comments that you have submitted to us. We have and will not have any obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) to respond to comments.

We can, but have no obligation, to monitor, edit or remove content that we consider to be illegitimate, offensive, threatening, libelous, defamatory, pornographic, obscene or objectionable or violates the intellectual property of any of the parties or the Terms of Service.

You agree that your comments will not violate the rights of third parties, including copyright, trademark, privacy, personality or other personal or property rights. Likewise, you agree that your comments do not contain defamatory or illegal, abusive or obscene material, or contain computer viruses or other malware that could, in any way, affect the operation of the Service or any related website. You cannot use a false email address, use another identity that is not legitimate, or mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We are not responsible and do not assume any obligation with respect to the comments posted by you or any third party.



Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy.



From time to time there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers, product shipping costs, transit time and the availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order) .

We do not undertake any obligation to update, correct or clarify information in the Service or on any related website, including, without limitation, pricing information, except where required by law. No updated specification or update date applied to the Service or to any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.



In addition to other prohibitions as established in the Terms of Service, the use of the site or its content is prohibited: (a) for any illegal purpose; (b) to ask others to carry out or participate in illegal acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our or third parties' intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, discredit, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that is or may be used in any way that may compromise the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information of others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other sites or the Internet. We reserve the right to suspend use of the Service or any related website for violating any of the prohibited uses items.



We do not guarantee or warrant that the use of our service will be uninterrupted, punctual, secure or error-free.

We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove service for indefinite periods of time or terminate service at any time without prior notice.

You expressly agree that your use of, or the ability to use, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case EBEP Express | EbepEx |, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will be responsible for any damage, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, loss of profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise. way, as a result of the use of any of the services or products acquired through the service, or for any other claim related in any way to the use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) pub data, transmitted, or made available through the service, even if it is advised of its possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless EBEP Express | EbepEx | and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, dealers, service providers, subcontractors, vendors, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or as a result of your breach of the Conditions of Service or of the documents that they incorporate as a reference, or the violation of any law or the rights of a third party.



In the event that it is determined that any provision of these Terms of Service is illegal, null or unenforceable, said provision will, however, be effective to obtain the maximum extent permitted by applicable law, and the unenforceable part will be considered separate from these Terms of Service, such determination will not affect the validity of applicability of the other remaining provisions.



The obligations and responsibilities of the parties that have incurred prior to the termination date will survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site.

If, in our judgment, you fail, or it is suspected that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts owed until including the termination date; and / or consequently we may deny you access to our services (or any part of it).



Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.

These Terms of Service and the policies or operating rules posted by us on this site or with respect to the service constitute the entire agreement and understanding between you and us and govern the use of the Service and supersede any prior or contemporaneous agreements, communications and proposals. , whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting group.



These Terms of Service and any separate agreements in which we provide you services will be governed by and interpreted in accordance with the laws of Spain.



You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Continued use of or access to our website or the Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to .





When you buy something from our store, as part of the buying and selling process, we collect the personal information that we

details such as name, address and email.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address.

in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you agree to the collection and use for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after having accepted you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at or by writing to: EBEP Express | EbepEx | SPAIN, Castellón de la Plana, VC, 12001, Spain



We may disclose your personal information if required to do so by law or if you violate our Terms of Service.



Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information from stores and their service providers.

For a clearer overview, you may also want to read the Shopify Terms of Service here or Privacy Statement here.



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information that we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read the privacy policies so you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So if you wish to proceed with a transaction that involves the services of a third party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

By way of example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store's website or redirect to a third-party site or application, you are no longer being regulated by this Privacy Policy or the Terms of Service of our website.


When you click on links in our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy policies.



To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

IF you provide us with your credit card information, this information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.


Here is a list of cookies we use. We list them so you can choose if you want to choose to remove them or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and / or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to sell products to you.


If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer or by postal mail to EBEP Express | EbepEx |

[Re: Privacy Compliance Officer]

[SPAIN, Castellón de la Plana, VC, 12001, Spain]



Our policy lasts for 30 days. If 30 days have passed since Your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

There are several types of goods that are exempt from being returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable products:

* Gift cards

* Downloadable software products

* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are some situations where only partial refunds can be guaranteed: (if applicable)

* Books with obvious signs of use

* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.

* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.

* Any item that is returned more than 30 days after shipment.

Refunds (where applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

Late or lost refunds (where applicable)

If you have not received your refund yet, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next step, contact your bank. It often takes some time before your refund is posted.

If you have followed all these steps and still have not received the refund, please contact us at

Sale items (where applicable)

Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

Exchanges (where applicable)

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to and send the item to: ESPAÑA, Castellón de la Plana, VC, 12001, Spain.


If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.

If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer for later delivery, we will issue a refund to the buyer and they will know of your return.


To return your product, you must send them to: ESPAÑA, Castellón de la Plana, VC, 12001, Spain.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of shipping the return will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.


SAME DAY DELIVERY: Not available, if someone is in the Valencian Community wants delivery the same day, they can contact us.

€ 34.99


· Purchases made before 10:00 AM

· Select the corresponding shipment

Compatible with Cash on Delivery *


€ 14.99

· Purchases made until 7:00 p.m.

· Select the corresponding shipment

Available ONLY in the peninsula

Clients on the islands who choose this

Compatible with Cash on Delivery *

· Customers from LAS ISLAS, CEUTA & MELILLA who choose this payment method, will receive their order in 24 working hours [Working hours are from 09:00 - 18:00 hours]

DELIVERY IN 1-3 days or 24. - 72 HOURS

€ 6.99

· Buy at any time

· Select the corresponding shipment

· Service available both on the peninsula, on the islands, Portugal and Andorra

Compatible with Cash on Delivery *

DELIVERY IN 48-120 hours or 2-4 DAYS

€ 6.49

· Buy at any time of the day

· Select the corresponding shipment

· Service available throughout the peninsula, on the islands, Portugal, Andorra, EU-27

· Cash on delivery payment only in SPAIN.


0.00 €

· Buy at any time

24-48 hours of preparation

· Select the corresponding shipment

Service available both throughout Europe - 27

· It is NOT compatible with cash on delivery.


Not all items are delivered in all forms of delivery

· Eligible products are marked with the label “Same day delivery, 24 hours, 48-72 hours, 3-7 days, 7-14 days.

· Delivery time is business day / business day. That is, if you place an order on Friday at 4:01 p.m., you will receive it the next business day according to the service you have chosen.

· They are optional shipping ways: it will be sent in the way you choose.

· In case of change of shipping method, the corresponding amount will be paid and it is important to call within 2-4 hours

· Shipments already made cannot change delivery method.

· All deliveries are made at home, if a client prefers to pick it up at the post office or MRW, he has to specify it in a message when placing the order.

· All returns are free the first time and are made locally / nationally. A courier service will collect the package. Do not send any packages before calling or writing to us.

· In the event of a second return, the customer must pay the corresponding expenses.

· All returns have been made after receiving the returned package.

· IMPORTANT: If you order several items and not all of them are sent with express delivery, you will receive them separately and at different delivery times because not all items are sent with all modalities yet. Not even Amazon guarantees it.

· Shipments to the Canary Islands require an invoice in which the real name and ID of the recipient must appear for customs purposes. The lack of said document may affect the delivery of the product.

Condiciones de los envios
Condiciones de la tienda
Condiciones de privacidad
Condiciones de las devoluiones
Politicas de envio de las compras
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